NEI (UK) - Your holiday...

All our tours are arranged as 'land only'. What this means is that we make all the arrangements in the country in which you are taking your holiday.

We are more than happy to arrange air tickets for you, too, but we also appreciate that some of you might work for an airline and have access to subsidised tickets. If you do, then good for you, but if you don't..... you can rely on us to find the very best value air tickets for you.

All 'land only' arrangements and air tickets are fully protected under current UK and EU bonding legislation and are covered by an ATOL licence and the airlines own IATA bonding.

In our tours we usually include - unless you tell us not to - any day trips we think are worth taking in your destination country. This means you will not be pestered by a local rep who is desperate for you to take a day trip because they get a slice of commission and it is also one expense you do not have to worry about after you arrive abroad. And, surprise, surprise, the total cost of a tour with us, is often much less than a basic package with another company, where you then have to add on the cost of the day trips.

Likewise, especially in Borneo, we include some meals for you. (All our tours will be on, at least, bed & breakfast basis) The rest of the time you have the choice of eating at the hotel or going out and about to sample local restaurants.

We do not have fixed departure dates for our individual holidays. You choose when you want to go and then leave the rest to us. If you want to travel mid-week, you can! If a weekend is better for you, that's OK, too.

Similarly, we are happy to arrange holiday insurance for you. If you already have your own, or want to buy it somewhere else, that is fine. You will not be pressured into buying the insurance we sell - but it is about the best and most comprehensive you can find anywhere.

And, last but not least, this is your holiday.
We remember that - you should too.

Recent developments, particularly relating to the use of the internet, have caused us to review the way we respond to requests to arrange our 'tailor made' holidays.

Although we will be continuing to offer our expert services to arrange the very best holiday for you, we have found that on many occasions we are simply being used to compare prices with those which appear to be available by booking direct via the internet and to check hotel room availability. This has proved to be a very frustrating development for us and, frankly, we have better things to do than to be used as a free service by those who have no intention of actually making a booking with us.

With this in mind please note that from now on we will be requesting, from everyone, details of the budget they have available to them. In this way we will not spend valuable time trying to get the very best deal we can for you, only to be met later with the response that an Internet booking appears to be cheaper. We find that in the majority of cases this is not the actual case and 'like for like' has not been quoted for via the internet. For example, our holidays include many items which are charged as expensive 'extras' by other companies.

              If anyone wants
                   * to risk arriving at a distant destination, perhaps in the middle of the night, without a
                      guaranteed transfer to the hotel;
                   * to risk finding, after a long and tiring flight, there is no guaranteed and suitable room
                      in their chosen hotel, despite thinking they have booked it;
                   * to dispense with excellent assistance throughout their holiday (and who knows what
                      might go wrong?);
                   * to not have access to local knowledge which will not be available to the casual
                      visitor;
                   * to arrive at sites at the same time as every other tourist..........
                                                                      then, a booking via the Internet may be just the thing for you.

But, if, throughout your holiday, you want an assurance that everything possible will be done to assist you and ensure that your holiday is memorable for all the right reasons, then arranging and booking your holiday through us would be a better option.

Bear in mind, also, that a booking through us is fully bonded and your holiday and money are secured in a way in which they will not be if you make direct bookings with overseas suppliers, be they travel agencies or hotels.

It is, and has been for more than 10 years, our pleasure to discuss every aspect of intended holidays with our clients. Our expertise in this regard cannot be bettered and only by doing this can we be certain that the holiday our clients decide upon is the one they really will get.

BOOKING CONDITIONS

THE CONTRACT     Bookings are made with NEI (UK) Ltd.
The person signing the booking form is deemed to have done so on behalf of all the persons (�the Clients�) named on it, who then become equally bound by these booking conditions. The following booking conditions and the booking form shall form the sole contract between NEI (UK) Ltd and the Clients. No contract shall exist until NEI (UK) Ltd has received a properly completed and signed booking form, together with a non-refundable deposit of �150 per person and NEI (UK) Ltd has issued a confirmation invoice to the Client(s). No employee of NEI (UK) Ltd., other than a director, is authorised to vary this contract and any such variations must be in writing.
This contract is governed by and must be construed in accordance with English Law.

PAYMENT     Payment of the non-refundable deposit of �250 per person, plus payment for insurance, must be followed by payment of the balance due (plus payment of any surcharges) not later than ten (10) weeks before the departure date. If the balance is not paid by the due date, NEI (UK) Ltd will consider the booking as cancelled by the Client(s) and the deposit forfeited.
Payments to NEI (UK) Ltd must be in Pounds Sterling only.

ALTERATIONS & CANCELLATIONS BY THE CLIENT    In the event that a Client(s) has a change of mind about the booked tour, a transfer to another tour or trek will be arranged subject to a fee of �25 per person being levied, always provided that such alternative tour or trek is available and no guarantees are given that the Client(s) request can be implemented.    The Client(s) may cancel the booking at any time provided that the notice of cancellation is made in writing to NEI (UK) Ltd by the person signing the booking form. The following charges will be payable:
more than 2 months prior to departure - loss of deposit;2 months to 29 days prior to departure - 30% of total cost
28 to 14 days prior to departure - 60% of total cost;less than 14 days - 100% of total cost

N.B.   In the event of cancellation by the Client(s), the full insurance premium is payable. If the reason for cancellation is covered under the policy terms, it might be possible for Client(s) to reclaim the cancellation charges from the insurance company.

DISCLAIMER      NEI (UK) Ltd cannot be held liable for the consequences of strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, or, other untoward occurrences amounting to Force Majeur.

TRAVEL INSURANCE     NEI (UK) Ltd requires that all Clients are adequately covered by travel insurance. The insurance arranged through NEI (UK) Ltd is suitable for the requirements of our Clients and the appropriate mandatory insurance premium will be automatically added to each invoice.

LOCAL LAWS     All Clients are expected to obey the Laws and Regulations in force in the countries visited and any failure to do so shall relieve NEI (UK) Ltd and all its agents and employees, of any further responsibility towards those Clients. Furthermore, in the event this involves delays or inconvenience, or extra expense to fellow travellers, or NEI (UK) Ltd., or any of their agents or employees, then NEI (UK) Ltd reserves the right to seek compensation from the person or persons concerned.

LIABILITY     We accept responsibility for the acts or omissions of our own employees, or agents, or suppliers, which might arise from any proven negligence on their part whilst acting in the course of their employment. This applies to any claim, including death, injury or non self-induced illness, not already covered under the terms of the obligatory travel insurance policy.   Any proceedings will be held in an English Court and subject to English Law which will be applied.

COMPLAINTS & ARBITRATION       NEI (UK) Ltd makes every effort to supply tours and treks described in its brochure, but, if Clients believe that their tour or trek fell short of their expectations and resulted in a justifiable complaint, then such complaints should be made immediately on return to their home country and latest within 28 days. Problems are best sorted out on the spot and matters causing concern should be reported to the NEI (UK) Ltd representative so that they can be speedily dealt with.   If the matter was not rectified, then NEI (UK) Ltd undertake to thoroughly investigate all the circumstances leading to the complaint and try to reach a settlement with the Client(s). In the unlikely event this proves to be impossible then the Client(s) could consider referring the matter to the Chartered Institute of Arbitrators, or, the Small Claims Court division of the County Court.

VISAS & VACCINATIONS, ETC.     It is the sole responsibility of the Client(s) to be in possession of a valid Passport. Any visas, vaccinations and medicines required must be obtained prior to departure and NEI (UK) Ltd accept no responsibility in the event that these are not obtained in good time. We regret we are unable to obtain visas for you. These can ONLY be issued by and at, the High Commission for India, London.
NEI (UK) Ltd strongly recommend that a doctor�s advice is sought about what vaccinations and medicines are required.

SURCHARGES     NEI (UK) Ltd do not anticipate having to impose any surcharges, but in the event that some do become necessary, only increases over 3% of the total holiday cost will be charged to the client.   If the surcharge is above 10%, the Client(s) will have the option of cancelling the tour or trek without penalty. Such cancellations will have to be made in writing to NEI (UK) Ltd within 7 days of the Client(s) being notified by us.